❓ Frequently Asked Questions
tfb77 Q&A Centre
All your questions about account, deposits & withdrawals, KYC verification, and bonuses — answered in one place.
To make your experience at tfb77 smooth and secure, we have compiled direct answers to the most frequently asked questions here. From trouble logging in to withdrawing money via bKash or Nagad, identity verification, or welcome bonus terms — scroll down and open the section you need. If you don't find an answer, write to our 24/7 live chat or at [email protected].
Detailed Q&A
Answers to all your questions
Select your question from the sections below.
Account-related Questions
Yes, you can log in to tfb77 from any device — smartphone, tablet, or computer. Just use your registered mobile number or email and password. For your security, a verification code may be sent the first time you log in from a new device — enter that code to access your account.
An account may be temporarily blocked if an incorrect password is entered multiple times or if unusual activity is detected. In that case, contact us directly via live chat or send an email to [email protected]. Our support team will verify your identity and reactivate your account promptly.
Click the "Forgot Password" option on the login page and enter your registered mobile number or email. A one-time code will be sent to you. Use that code to set a new password. It is safer to use a password of at least 8 characters that includes a special character.
No. Under tfb77's rules, only one account per player is allowed. Having multiple accounts for the same person violates our fair play policy and those accounts may be closed. If you have a problem with your account, contact support instead of opening a new one.
How to Withdraw Money
Withdrawal requests are generally processed within 10 to 45 minutes. Money reaches mobile banking services like bKash, Nagad, or Rocket quickly. Bank transfers may take a little longer due to the bank's internal processing.
Yes, it is normal for a request to show as "Pending" for a short time after submission. Our team approves it after completing a security check. If more than 45 minutes have passed and the money has not arrived, contact us via live chat or at [email protected] — keep your request reference number handy.
Yes, tfb77 offers withdrawals 24 hours a day, 7 days a week. Requests are processed at night and on public holidays too. However, bank transfers may experience a slight delay due to the bank's own operating hours.
The minimum withdrawal amount at tfb77 is ৳500. Withdrawal requests for less than this amount are not processed. If your balance is ৳500 or more, you can apply for a withdrawal at any time.
No. For security reasons, tfb77 only sends money to the mobile wallet or bank account whose name exactly matches the name on your tfb77 account. Withdrawal requests to third-party accounts will be rejected. So please use your real name when creating your account.
Deposits
tfb77 does not charge any deposit fee on its end. However, your mobile banking or bank account provider may deduct their own transaction charges. These charges depend on the respective payment service's own policies.
The minimum deposit amount at tfb77 is just ৳100 — and this is the same across all payment methods. You can start playing with just ৳100 via bKash, Nagad, Rocket, Upay, or bank transfer.
Log in to your account and go to the "Deposit" section. Select bKash from there. Use "Send Money" from your bKash app to the displayed number, then enter the transaction ID into tfb77's deposit form. Your balance will be updated within a few minutes.
First, wait a few minutes — some transactions take a little time to process automatically. If it still hasn't been credited, take a screenshot of the bKash / Nagad transaction and send it via live chat or to [email protected]. Our team will verify and resolve the issue quickly.
tfb77 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used.
Identity Verification (KYC)
KYC verification is needed for two reasons: first, it confirms that the account owner and the person withdrawing are the same individual — ensuring the safety of your funds. Second, it is a necessary step to prevent fraud and misuse, which keeps the platform secure.
If rejected, the reason is usually communicated via email or in your account panel. In most cases the reason is a blurry image, a cropped document, or a name mismatch. Resubmit clear and complete images of your documents. If you still have issues, contact [email protected].
Yes, this is mandatory. The name you registered on your tfb77 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal request cannot be processed.
Yes. All information related to your identity document or proof of address is stored on secured servers protected by SSL encryption. This information is used only for the verification process and is not shared with any third party — unless required by law.
Welcome Bonus
Log in to your account for the first time and deposit at least ৳100. A 150% bonus on your first deposit will be added automatically, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive ৳1,500 as a bonus and your total balance will be ৳2,500.
The wagering requirement for the welcome bonus is 10 times — and it is calculated only on the bonus amount, excluding the deposit. For example, if you receive a ৳1,500 bonus, you will need to place ৳1,500 × 10 = ৳15,000 in bets before you can withdraw the bonus winnings.
After receiving the welcome bonus, the wagering requirement must be met within a specific time limit. If the requirement is not fulfilled before the expiry, the bonus and any winnings earned from it will be cancelled. Check the bonus section or ask support for the exact expiry period.
Yes, you can cancel the bonus if you wish. However, cancelling the bonus will also cancel all winnings earned from that bonus. A bonus cancellation request can be made via live chat or email.
Slot games, fishing games, and most casino games generally qualify towards fulfilling the wagering requirement. However, some specific games or categories may count at a full or partial rate. Check the bonus terms and conditions or ask support for details.
Have more questions?
If you don't find an answer, write to our 24/7 live chat or email — support is available in Bengali.
Join Live Chat[email protected] | Active 24 hours, 7 days